Trading Terms

Trading Terms & Conditions

Terms of Sale

  • To place an order for items listed in the catalogue, please call for complete pricing, freight and payment details. It is the customer’s responsibility to supply all the required information on the vehicle and the intended conversion.
  • No shipments will be forwarded C.O.D.
  • All Australian orders must be paid by bank cheque, money order, Visa, MasterCard or direct bank deposit. Payments made by personal or business cheques will be subject to cheque clearance before any goods are dispatched.
  • Goods intended for export will only be supplied GST-exempt if all the export details are supplied. The delivery address must be outside Australia or with a shipping forwarder.
  • Marks 4WD will not be held responsible for any local duties, taxes or associated costs of importing/exporting, these costs will be borne by the consumer.

Shipping

Please see our shipping policy.

If merchandise is lost or damaged while in transit, please contact the carrier involved, the responsibility is theirs. Damaged claims or shortages should be filed promptly. Insurance of goods in transit is the responsibility of the purchaser and the carrier after they leave the company’s factory. If any goods are lost or damaged in transit, please contact us for shipping details, and we will attempt to rectify the situation as quickly as possible.

Warranty

  • All parts have a twelve (12) month warranty from the date of purchase unless otherwise stated on the product details, or extended by the manufacturer.
  • The warranty is offered to the original purchaser only
  • All reconditioned and used parts have a three (3) month warranty from the date of purchase.
  • No warranty will apply to any components used in a competition vehicle or any vehicle used in off-road events.

The repairs and/or replacements under this warranty will be subject to the following conditions.

  • Whether the part is repaired or replaced is the sole option of Marks 4WD Adaptors.
  • All warranty claims must be returned to Marks 4WD at the customer’s expense. No shipment will be accepted unless it has been prepaid.
  • The warranty does not cover the removal or refitting expenses, loss of use of the vehicle, loss of time, inconvenience, towing or recovery or any other consequential damage. These costs will be borne by the customer.
  • All parts must be returned to Marks 4WD for inspection before any warranty claim may be processed.
  • That the defect was not caused by an accident, misuse, neglect or lack of maintenance.
  • No product manufactured by Marks 4WD Adaptors or its subsidiary companies can be altered, modified or re-welded without the written consent of Marks 4WD Adaptors.
  • No warranty will be considered on any item that has been modified eg ground or dilled without the written consent of Marks 4WD Adaptors.
  • No warranty will apply to any components that are improperly installed
  • No warranty will be considered unless an invoice copy or proof of purchase date accompanies any claim.

These warranties are additional to any conditions or warranties applying by virtue of the Trade Practices Act or legislation of any State or Federal Government. Specific State Laws and Regulations make the fitting of some motor accessories and performance equipment illegal on certain model cars, other than those used for racing or off-road purposes. It is your responsibility to ensure that the goods you are purchasing can be legally fitted to the intended vehicle. Marks 4WD will not be held responsible for any legal consequence as a result of the fitting of any engine or transmission adaptor kit.

Return of Goods

  • Goods for credit must be returned within 14 days of the purchase date.
  • All components must be in new condition and packed in the original packaging.
  • Engine mount and bracket kits are not refundable unless proven to be faulty.
  • Goods that have been specially imported, made to order or purchased to order cannot be returned unless they are proven to be faulty.
  • Goods that have been ground, drilled, or modified in any way will not be accepted.
  • Individual items from kits that are not used by the customer cannot be returned for credit.
  • All goods returned will be subjected to a restocking fee of up to 20%, except in the case of faulty goods.
  • Refunds are offered to the original purchaser only, and the refund will be paid using the same method as the customer used to make the original payment.

How to Return an item

Prior to returning any item, an RMA number (Returned Material Authorisation) must be sought. To obtain the RMA, please contact and sales and technical support team at +61 3 9552 6555 or [email protected]

Goods are to be returned to the following address:
Marks 4WD: 385-393 Lower Dandenong Road, Dingley Village VIC 3172

  • The parts must be sent with a copy of the original tax invoice with up-to-date contact details, the RMA number and a letter explaining the problem.
  • The goods must be freighted on a trackable freight Carrier. Marks 4WD  will not be held liable for lost freight, and will not pay or replace lost freight.
  • It is the customer’s responsibility to ensure the parts are packed correctly to ensure they are not damaged during transit.

Return Freight Charges

  • The cost of returning any item to Marks 4WD is the customer’s responsibility. In the event Marks 4WD have made a mistake, the item is not as described, or the product is faulty, Marks 4WD will refund reasonable costs for the return freight.

Change Over Deposits

  • Some of the components that Marks 4WD supplies are sold on a change-over basis. A change-over deposit will be charged on any such item if the item is not supplied to us at the time of ordering.
  • Returned change-over items must be in a serviceable condition for the change-over deposit to be credited. Penalties and possible forfeiting of the change-over deposit will be incurred if the change over an item is not fit for its purpose. All change-over components must be returned within 90 days for deposit refunds.
  • Freight on change-over items: unless stated otherwise in writing, it is the responsibility of the customer to pay the freight.

Catalogue Contents

This catalogue has been put together using the best possible information available. Marks 4WD Adaptors cannot be held responsible for vehicles and applications that are not standard. The contents of this catalogue have been proofread before printing to minimise errors. We cannot be held responsible for errors overlooked.

This edition of the Marks 4WD Adaptors export catalogue has been prepared with the consumer in mind. The general catalogue format is designed to be ready for use by auto parts stores, mechanics and technical salesmen and does not always answer the specific questions presented by the consumer. This special brochure is directed toward the most popular engine and transmission conversion requirements. The catalogue is not intended as a technical guide with specific requirements and alternatives, although it will supply you with the latest information that is available from Marks 4WD Adaptors. If you have additional questions or your vehicle is not listed, we suggest that you contact our sales staff for further assistance.

Marks 4WD Adaptors has made every effort to inform you of all the necessary modifications required for each of the conversions. Due to various vehicle production changes, Marks 4WD Adaptors cannot be absolutely positive of all the conversion requirements on all vehicles. If you need any further information that is not covered in this catalogue, please give us a call.

Catalogue Contents

Due to the variation of vehicle manufacturers’ specifications in Australia and international markets, Marks 4WD Adaptors will not be held responsible for incorrect information in the vehicle part finder search results. It is the user’s responsibility to check the search results match the owner’s vehicle before purchasing parts via the website.

Trademark

  • The word Jeep as used in the contents of this catalogue has been recognized as a registered trademark of the Chrysler Corporation.
0
    Your Cart
    Your cart is empty
      Calculate Shipping
      Apply Coupon